Membership Terms and Conditions

The member is entitled to benefits as outlined within the specific membership package of their choosing. Please refer to the expanded menu, available both online and in our office, for details regarding specific treatments. Palmetto Med Spa reserves the right to change or alter the specifications of a treatment at any time without notice. The therapist who is providing services, reserves the right to withhold or alter certain portions of treatments at any time based on the information provided by the client that pertains to allergies, sensitivities, pre-existing medical conditions, or other reasons deemed necessary by the therapist. At the Client’s request, this decision may be reviewed by the Clinical Director of Palmetto Med Spa, Tiffany McKeel, FNP; or owner of Palmetto med spa, Dr. Stephen Thomas, MD.

The member may use the services outlined in their membership as long as their account is not frozen and in good standing.  If member is unable to receive their membership services within a given month (due to scheduling, etc.) the member may carry those services for up to 2 months.   Should you elect to discontinue your membership after the originally designated end date, any unused services will be forfeited.

Membership offerings are auto-renewable. At the end of the initial term of membership, your monthly dues will automatically renew on a quarterly basis unless you have elected otherwise on the Membership agreement. Palmetto Med Spa memberships are non-transferrable and may not be shared. Palmetto Med Spa reserves the right to change clinic policies, regulations, and pricing at any time upon providing reasonable notice. Member agrees to follow the terms outlined in Palmetto Med Spa’s Policies Form. 

Freezing a Membership: There may be times when you would like to freeze your membership due to extenuating circumstances, such as extended illness, military leave or temporary relocation; when a membership is frozen, a member may not use his/her membership services, benefits, and accrued membership services (massages or facials) for the duration of the freeze period.

You must be a member for at least 30 Days, and have made at least one month’s membership payment in order to be eligible to freeze your account. Memberships may be frozen once during your annual contract period, for a minimum of 30 Days and a maximum of 3 months. The member may designate a date to end their freeze period any time after the minimum 30 day freeze term. If no end date is given, the membership will be frozen for the full 3 month freezing period. At the end of the membership freeze term, your dues will continue with your next scheduled electronic funds transfer (EFT) date. Your initial membership expiration date will be extended by the amount of time that your membership was frozen. Terms, conditions, rules and regulations of the original Membership Agreement continue to apply through the extended membership term. To initiate a freeze, simply complete the Membership Freeze Request Form in the office.

Cancellation Terms: During the Initial Membership Term: Membership plans require a full-term commitment and are non-refundable. Membership Plans may be cancelled, at any time as long as the member pays the remaining annual membership fees in full at time of cancellation. Alternatively, other extenuating circumstances for cancellation may be considered on a case-by-case basis, and requires approval by Palmetto Med Spa’s Management. Once you have been approved for cancellation, you will be relieved from making any remaining payments.  Cancellation during the Auto-Renewal Term: You may cancel your membership during the Auto-Renewal Period at the end of the member’s next quarterly term.

Unpaid Balances: If the member has any unpaid balance for membership fees, goods, or services that is more than 30 days old, membership privileges will automatically be suspended until the balance is paid. The member understands that they may be charged a $25 fee for any declined credit/debit card payments. Member agrees to follow additional terms listed in the Financial Policy section of Palmetto Med Spa’s Policies form.